We believe your private information should be just that, private. Clearly, to operate our services we may need to collect some personal information about you. This policy explains what we do and why we do it.
Information you provide to us
We collect the following information:
Account and Profile Information: We collect information about you and your company as you register for an account, create or modify your profile, make purchases through, use, access, or interact with the MaestroLIVE (including but not limited to when you upload, download, collaborate on or share Content). Information we collect includes
- Contact information such as name, email address, mailing address, and phone number
- Billing information such as credit card details and billing address
- Profile information such as a username, profile photo, and job title
- Preferences information such as notification and marketing preferences
You may provide this information directly when you enter it in MaestroLIVE.
Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our SaaS Products or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include ("incidentally-collected Personal Information").
Other submissions: We collect other data that you submit to our Websites or as you participate in any interactive features of the MaestroLIVE Services, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with a MaestroLIVE product could be submitted to our Support Services or posted in our public forums.
Information we collect from your use of MaestroLIVE Services
Analytics Information from Website and SaaS Products: We collect analytics information when you use our Websites and SaaS Products to help us improve our products and services. In the SaaS Products, this analytics information consists of the feature and function of the MaestroLIVE module being used, the associated license identifier and domain name, the username and IP address of the individual who is using the feature or function (which will include Personal Information if the Personal Information was incorporated into the username), the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the MaestroLIVE Services are being affected.
How we store the information
We take great care to keep your personal information safe, MobileWorks, MaestroLIVE and their databases are located within the Hetzner Internet hosting data centres, based only in Germany. Hetzner staff only have access to the hardware, only very limited and specific MobileWorks employees have access to the databases running on the servers.
Their computers that are housed in secure data centres with heavily restricted access with numerous levels of security to prevent unauthorised access to those servers including firewalls and passwords and fully comply with the ISO 27001 information security standards.
Who we share the information with
Retention and Destruction
Our policy is to provide our customers with control over retention and destruction of their data. Individual users of MobileWorks can be deleted anytime as well as entire customer accounts. Deletion is instant and irrecoverable.
What we don’t and won’t ever do
We don’t, and never will sell or rent your information to any 3rd party.
Updates to this policy