Privacy Policy

Privacy Policy

We believe your private information should be just that, private. Clearly, to operate our services we may need to collect some personal information about you. This policy explains what we do and why we do it.

Information you provide to us

We collect the following information:

Account and Profile Information: We collect information about you and your company as you register for an account, create or modify your profile, make purchases through, use, access, or interact with the MaestroLIVE (including but not limited to when you upload, download, collaborate on or share Content). Information we collect includes

 

  • Contact information such as name, email address, mailing address, and phone number
  • Billing information such as credit card details and billing address
  • Profile information such as a username, profile photo, and job title
  • Preferences information such as notification and marketing preferences

 

You may provide this information directly when you enter it in MaestroLIVE.

 

In some cases another user (such as a system administrator) may create an account on your behalf and may provide your information, including Personal Information (most commonly when your company requests that you use our products). We collect Information under the direction of our customers and often have no direct relationship with the individuals whose personal data we process. If you are an employee of one of our customers and would no longer like us to process your information, please contact your employer. If you are providing information (including Personal Information) about someone else, you must have the authority to act for them and to consent to the collection and use of their Personal Information as described in this Privacy Policy.

 

Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our SaaS Products or Websites. Such Content includes any Personal Information or other sensitive information that you choose to include ("incidentally-collected Personal Information").

 

Other submissions: We collect other data that you submit to our Websites or as you participate in any interactive features of the MaestroLIVE Services, participate in a survey, contest, promotion, sweepstakes, activity or event, apply for a job, request customer support, communicate with us via third party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with a MaestroLIVE product could be submitted to our Support Services or posted in our public forums.

 

Information we collect from your use of MaestroLIVE Services

Web Logs: As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and SaaS Products. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information. In the case of our SaaS Product, the URLs you accessed (and therefore included in our log files) include usernames as well as elements of Content (such as project names, project keys, status names, and JQL filters, document types, names) as necessary for the SaaS Product to perform the requested operations. Occasionally, we connect Personal Information to information gathered in our log files as necessary to improve Atlassian Services for individual customers. In such a case, we would treat the combined Information in accordance with this privacy policy.

 

Analytics Information from Website and SaaS Products: We collect analytics information when you use our Websites and SaaS Products to help us improve our products and services. In the SaaS Products, this analytics information consists of the feature and function of the MaestroLIVE module being used, the associated license identifier and domain name, the username and IP address of the individual who is using the feature or function (which will include Personal Information if the Personal Information was incorporated into the username), the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the MaestroLIVE Services are being affected.

How we store the information

We take great care to keep your personal information safe, MobileWorks, MaestroLIVE and their databases are located within the Hetzner Internet hosting data centres, based only in Germany. Hetzner staff only have access to the hardware, only very limited and specific MobileWorks employees have access to the databases running on the servers.

 

Their computers that are housed in secure data centres with heavily restricted access with numerous levels of security to prevent unauthorised access to those servers including firewalls and passwords and fully comply with the ISO 27001 information security standards.

Who we share the information with

To help us deliver MaestroLIVE services we occasionally use various 3rd party apps (e.g.Mailer Lite, Mail Chimp, Xero, ESRI, etc). We assess all these apps to ensure compliance with the Data Protection act, our Privacy Policy, and to ensure your data remains in safe hands.

Retention and Destruction

Our policy is to provide our customers with control over retention and destruction of their data. Individual users of MobileWorks can be deleted anytime as well as entire customer accounts. Deletion is instant and irrecoverable.

What we don’t and won’t ever do

We don’t, and never will sell or rent your information to any 3rd party.

Updates to this policy

We update this privacy policy from time-to-time, particularly as technology changes and as MobileWorks develops. We suggest you check back from time to time for the latest version.