We spoke to Sarah McKenzie at Falkirk Delivers to find out how they are using MaestroLIVE in their BID.
The Scottish town of Falkirk has operated a successful BID for 7 years with a membership of some 512 businesses. MaestroLIVE has, and continues to play, an important role in managing issues in the BID area and for gathering critical data and statistics to support projects run by the BID.
Falkirk employs 2 street ambassadors who use MaestroLIVE on a daily basis to improve the business district and enhance the retail experience for visitors. This is achieved by reporting issues such as flytipping, grafitti or any antisocial problem directly to the Falkirk BID management team and the Falkirk Council Contact Center.
BID member business see the benefits. Sarah McKenzie is the assistant BID manager: “Antisocial issues directly impact businesses in the town. The BID members are grateful that MaestroLIVE provides a way to not only help deal with these problems quickly but also a way to monitor feedback and the progress of any ongoing issues being dealt with.”