Service and Support

Working with you

Our workflow optimisation expertise goes beyond just our software. We offer consulting support services to aid your transition to managed workflow and to ensure a successful return on investment of time and money.

There are three main ways in which we can help: Setup, Training and Data Analysis.

Setup

Out of the box, Maestrolive comes with a lot of configuration options. These are all great for optimising Maestrolive to work exactly how you need it to for your business but at the same time they can be a bit daunting. We assist customers with setup, configuration and implementation of Maestrolive into their businesses.

Training

Your team need to know how to use Maestrolive and how to get the most out of it. Our training delivers that. Onboarding typically takes around an hour for regular mobile users and usually a day for managers and admin staff learning to drive the whole system.

Data Analysis

Once Maestrolive is up and running, a large amount of really valuable data will be generated. Knowing where to look for it and how to interpret it is the key to getting the most value out of it.

We can assist with this high-value exercise providing guidance on how to analyse the data Maestrolive generates so you can make reliable decisions based upon it.

Service & Support Pricing

Support Desk

FREE

Support desk service is included in all subscription levels at no additional cost.

Setup

£60 p/h

Setup and configuration needs are different for each customer but typically 4 hours is sufficient.

Training

£60 p/h

A group of 4 typically takes 2 hours to train as a group either remotely or on-site.

Data Analysis

£85 p/h

Discover the hidden value in operational data with the help of our data experts.