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React, Report, Resolve

Street ambassador workflow solutions for BIDs and Town Centers.


MaestroLIVE streamlines street maintenance lowering costs and improving delivery to improve highstreets and retail environments for business.

Find out how

MaestroLIVE makes inspections, maintenance management and surveys a breeze.

Inspections

Street ambassadors inspect the BID area and report issues such as damaged paving slabs or vandalism via a smart mobile device while on the move. Inspections can be carried out swiftly and easily and best of all the issues found are uploaded instantly to your managed workflow in MaestroLIVE.

Maintenance

Whether your BID team or the local council carry out maintenance to fix problems in the BID area, MaestroLIVE manages the workflow. Mobile staff receive task notifications via their smart mobile device while they are on the move and can start fixing the problem straight away.

Surveys

Collecting data from shoppers or business owners is easy with MaestroLIVE. Questions appear on screen, answers are uploaded instantly to the cloud ready for use back in the office.

“MaestroLIVE is a quick and efficient way of recording information about issues that need to be remedied quickly and it allows the management team to gather critical information about the town centre.”
Sarah McKenzie, Assistant BID manager, Falkirk.

Empower BID members to report direct

MaestroLIVE is the only workflow management tool of its kind that lets business owners report issues directly to the BID or council.

Evidence shows BID members are more likely to support the BIDs renewal when they can take positive steps to improve the retail environment in which they trade.

BID members can log issues via a simple webform, upload a photograph and provide the same information a street inspection would allowing for seamless integration.

Happy Healthy Highstreets

Case Study - Falkirk BID

The Scottish town of Falkirk has operated a successful BID for 7 years with a membership of some 512 businesses.

Falkirk employs 2 street ambassadors who use MaestroLIVE on a daily basis to improve the business district and enhance the retail experience for visitors. This is achieved by reporting issues such as flytipping, grafitti or any antisocial problem directly to the Falkirk BID management team and the Falkirk Council Contact Center.

“Antisocial issues directly impact businesses in the town. The BID members are grateful that MaestroLIVE provides a way to not only help deal with these problems quickly but also a way to monitor feedback and the progress of any ongoing issues being dealt with.”

“MaestroLIVE is a quick and efficient way of recording information about issues that need to be remedied quickly and it allows the management team to gather critical information about the town centre.” Sarah McKenzie, Assistant BID manager.

Launch MaestroLIVE in seconds and have your workflow set-up in minutes.

See just how powerful MaestroLIVE really is with our fully functional*, free, 30 day trial. Spin up an instance in seconds and get access to a wealth of support and learning materials to show you the ropes.

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